quote:

Orijinalden alıntı:

Thank you for your email.

Please be ****ed that only Heathrow and Gatwick airports have Customs offices and cash refund points. Any other regional airport or port has a Customs deposit box where tourists should deposit their forms in order to obtain an export validation. The Customs collect forms regularly, validate them and forward them to the VAT operators, however it depends on Customs.

Unfortunately, we have to inform you that Global Blue cannot process forms without a valid EU Customs stamp (as stated both by the local law and the EU Directive).

Please be also ****ed that if we receive your Global Blue Form duly stamped by Customs within four months from the date of the debit order, we will be able to process your refund and revert it back to your Credit Card. The following Customs stamps will be accepted:

- a UK Customs stamp
- any other EU Customs stamps

If you left the EU directly from the UK and cannot return within the above time limit, we ****e you to contact the UK Customs and request an additional validation by sending the following documents to the Customs:

- a completed original Global Blue Form
- a copy of your boarding pass
- a copy of your passport
- a cover letter (explaining the reason for not having obtained the Customs stamp and providing the information about your departure)

For more information on retail scheme, please contact the HM & Excise National Advice Service:

www.hmce.gov.uk
Tel.no.: 0845 010 9000 or + 44 2920 501 261 (if you are calling from abroad)
Opening hours: 8:00am – 8.00pm, Monday –Friday (closed: weekends and bank holidays)

HMRC
National Advice Service – Written Enquiries Section
Alexander House
Victoria Avenue
Southend
Essex
SS99 1BD

Thank you for your understanding.

Please help us improve our customer services by filling in our questionnaire on the linkhttp://www.global-blue.com/questionnaire


Yours sincerely,

Luiza Galieva
Customer Service
Global Blue

tel: +421 232 111 111
fax: +421 232 222 522
e-mail: taxfree@global-blue.com

www.global-blue.com


toll free numbers:
http://www.global-blue.com/traveller-services/tax-free-shopping/contact-us/